Bush Australia PTY Ltd, respects your privacy. We do not sell, rent or loan any
identifiable information regarding our customers to any third party. We may use
and share aggregated information when it enables us to improve and enrich our product
and content offering. Any information you give us is held with the utmost care and
security. If we decide to modify our Policy, we will post a new Policy on our websites
changing the date in the last paragraph of such Policy. Therefore, we invite you
to consult this Policy from time to time in order to familiarise yourself with any
The terms of this Policy are without prejudice to any contractual terms you may
enter into with us, which shall prevail over the terms of this Policy.
Our postal address is:
9/4 Avenue of Americas
NEWINGTON NSW 2127 AUSTRALIA
How we Collect Information and How We Use It
In order to provide you with excellent products and services, Bush Australia PTY
Ltd. asks you for specific pieces of personal information when you register as a
customer Bush Australia PTY Ltd will not collect any personal information about
such individuals except when provided by such individuals. Bush Australia PTY Ltd,
does not collect and process Data except when specifically, voluntarily and knowingly
provided by you.
Personal Account Information Your name, delivery address, telephone number, email
address, credit card details and special delivery instructions help Bush Australia
PTY Ltd, to deliver your order on time to the correct location. We confirm by email
the items in your order, the scheduled delivery window you've selected, and the
delivery address. A Customer Service Representative may contact you by telephone
to resolve any questions we might have about your order.
You reserve the right to choose if your credit card numbers are stored on our Secure
Bush Australia PTY Ltd, will not reveal your personal information to any third party
unless required to do so by law.
A cookie is a small file created by your web browser (eg. Internet Explorer v.5)
to assign a unique identification to your computer. Bush Australia PTY Ltd, uses
to retrieve personal information about you from your computer. To shop, you need
to have the cookies option of your browser turned on. However, once you've finished
shopping, you can delete cookies from your hard drive if you like.
Online Surveys and Contests
From time to time, Bush Australia PTY Ltd may conduct online surveys that ask you
for demographic data, like household information, ages, and so on. Participation
in these surveys is always voluntary. Bush Australia PTY Ltd aggregates the responses
we receive before using the information to improve the product offering and services
we offer. Bush Australia PTY Ltd may also offer contests that ask for some personal
information, such as name and email address, so that we can contact winners. All
of these contests follow applicable gaming regulations. We will clearly post the
rules and terms of each contest on the site.
Changing and Editing Your Information
You can make changes to your personal information or to your customer status by
emailing us at salesInfo@bushaustralia.com.au
noting the changes required. Finally, you could contact us by calling the
Customer Service Centre on +61 2 9714 3434.
Children are not eligible to use our services and we ask that minors do not submit
any personal information to us. If you are a minor, you can use this service only
in conjunction with a parent or guardian.
This site contains links to other sites. Bush Australia PTY Ltd are not responsible
for the privacy practices or the content of such Web sites.
This site has security measures in place to protect the loss, misuse, and alteration
of the information under our control. Our secure server software (SSL) is the industry
standard. It encrypts your most important personal information - your credit card
number, so that it cannot be read as the information travels over the Internet.
We pride ourselves on our commitment and dedication to all our customers and we
assure you of our integrity at all times. We do not and will not release any of
your personal information.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
TERMS AND CONDITIONS OF WARRANTY
Subject to the under mentioned conditions and exemptions Bush Australia Pty Ltd.
warrants all products to be free from defects in material or workmanship for the
specified warranty period as stated below from the date of its original purchase.
The benefits given in this warranty are in addition to all other rights and remedies,
which the purchaser has under the Competition and Consumer Act.
All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below.
Bush Australia Pty Ltd. will, at its option either repair or replace free of
charge any part which is at its sole absolute discretion determined to be defective
as a result only of faulty material or workmanship in manufacture.
WARRANTYBush Australia Pty Ltd have appointed AGOS as service and
repair agent. Products covered under the AGOS service plan will be
clearly indicated by the addition of the Helpline number below. This Helpline number
will be on the gift box, the instruction book and the back of the product. Any product
not marked with the Helpline may need to be returned directly to the place of purchase.
If you are unsure, please contact the below number.
Hours of Service
Standard service will be provided from 8.00am till 5.00pm Monday to Friday Eastern Standard Time and excludes public holidays.
Coverage will be for a period of 12 months from the date of end user purchase. End user must provide proof of receipt of goods to validate the warranty period.
Dead on Arrival
The first 10 days of the Customer Care Program is classed as the DOA (Dead On Arrival) period. AGOS will co-ordinate calls under DOA and advise clients to return goods to original retail outlet for exchange (or as directed by BUSH AUSTRALIA). The store should then raise a Return Authority Request. IMPORTANT NOTE: Goods must have a fault or a credit will not be issued.
Wall Mounting of LCDTVs/LED LCD TVs
Please note that customers are personally responsible for the removal of any television products mounted at 1.5m or above, from the floor.
Dedicated number is: 1300 055 518
Warranty does not cover:
- Any damage, malfunction or failure which in the opinion of Bush Australia Pty Ltd. may have resulted from accident, misuse, neglect, abuse, improper installation, maladjustment, use on incorrect voltage, fluctuations in electric current, outside interference, thunderstorm activity, failure to observe or failure to carry out manufacturer’s recommendations or tampering by unauthorized persons.
- Any product which in the opinion of Bush Australia Pty Ltd. has been used for other than normal domestic purposes.